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Warranty Policy

Epifeast Inc. Limited Product Warranty

Introduction

This Limited Warranty applies to our smart robot chef ("Product") sold in the United States under the brand name Posha (previously known as Nymble). This warranty covers any defects in material or workmanship under normal use during the Warranty Period.

Throughout the warranty period, Epifeast Inc. will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Warranty Period

The Warranty Period for the Product purchased from Epifeast Inc. is one year from the date of delivery.

Eligibility

This warranty extends only to the original purchaser of the product and is not transferable.

Coverage

  1. Repair or Replacement: If a defect arises and a valid claim is received within the Warranty Period, we may repair the Product using new or refurbished replacement parts, or we may replace the Product with a new or refurbished product.
  2. How to Obtain Warranty Service: To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You may contact us at:

    - Email: care@posha.com
    - Follow the instructions provided by our support team for shipping and handling.
  3. Exclusions: This warranty does not cover any problem that is caused by:

    - Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
    - Damage resulting from improper maintenance or installation.
    - Damage resulting from natural disasters.
    - Usage of the product outside of defined operating conditions. Please refer to the product user manual for the same.
    - Epifeast Inc. does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Warranty does not cover software embedded in any Product and related services provided by Epifeast Inc. See the Epifeast Inc. Terms of Use for details of your rights with respect to use of the software and related services.
    - Theft or loss of the Product.
  4. In case of any manufacturing defect after the first year, repairs will be available at an extra fee, subject to the respective component(s) or part(s).

Additional Terms

  • Warranty Claim Process: Customers needing warranty service should follow these steps for faster service:
    • Locate the product serial number.
    • Have the original or a copy of the sales receipt.
    • Use the pre-paid shipping label provided by Epifeast Inc. for safe return.
  • Warranty Limitations: This warranty does not cover products used for commercial purposes, nor does it cover cosmetic or incidental damages. The warranty is void if failure has resulted from improper handling, installation, or maintenance.
  • If any part(s) or components are missing or damaged, we will only replace the respective component and not the whole product.
  • Please retain the original box/package of your Posha Cooking Robot. You’ll need it for repacking the unit to make a warranty claim. Without it, Epifeast reserves the right to reject any claim under this warranty. If you no longer have the original box, a replacement can be purchased for a non-refundable fee of $120 + tax.
  • Any repair or replacement will not extend the original period of the limited warranty, nor will it constitute the beginning of a new limited warranty period.
  • The final decision on the warranty claim will be made by Epifeast Inc.
  • Warranty is applicable only with valid proof of purchase, including the original order number and shipping address, for genuine Posha product(s)purchased from Posha Official Website.

Disclaimer

  • The color of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality, and color settings.
  • Any cosmetic defect or physical damage detected is to be reported within 7 days of the delivery.
  • Please check if the product packaging will fit through the entrance(s) and door(s) of the premises. Product packaging dimensions - 24.5x21.5x20 (in inches).
  • The manufacturer reserves the right to assess the defect and accordingly offer repair or replacement of the product.
  • This warranty is limited to the contiguous United States of America. Please note that the warranty will not cover parts, labor, or shipping associated with products being used outside of the contiguous United States. Shipping expenses, duties, and any other charges incurred are the liability of the owner.

Limitations on Remedies

Except as provided in this warranty and to the extent permitted by law, Epifeast Inc. is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory.

Consumer Protection

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Governing Law

This warranty shall be governed by the laws of the state of California without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

Changes to the Warranty

Epifeast Inc. reserves the right to change this warranty at any time, so please review the warranty periodically.

Contact Us

For more information on this warranty, please contact us at care@posha.com. You can also visit our website at www.posha.com for detailed information and support resources.