Warranty Policy

Posha Limited Warranty Policy

(For products purchased in the United States from Epifeast Inc.)

Overview

This document outlines what’s covered under your Posha warranty, what isn’t, and how to get support if something goes wrong within the first year after delivery.

Posha currently ships only within select regions of the United States—the San Francisco Bay Area, Los Angeles, Seattle, Houston and Dallas Fort-Worth Area. Warranty coverage, customer support, and repair services are only available in these areas. If the product is used or relocated outside these zones, Posha may be unable to offer replacement, or repair support.

Posha is also gradually expanding service to more regions and will update the above list as it happens.

Warranty Coverage

Your Posha cooking robot is protected for 1 year from the date of delivery against any manufacturing defects in materials or workmanship.

If an issue falls under warranty, we’ll do one of the following:

Ship the necessary part(s) with step-by-step instructions so you can repair it yourself, or
If self-repair isn’t feasible, we’ll arrange for servicing or replacement.
Repairs may involve new or refurbished components.
This warranty applies only to the original purchaser. It is not transferable.

Our DIY-First Repair Process

We aim to resolve most issues quickly and conveniently through a DIY approach:

Email us at care@posha.com with details of the issue.
We’ll help troubleshoot and confirm whether the issue is covered.
If it is, we’ll send:
1. The required part(s)
2. A repair guide or tutorial
Our team is available if you need help during the repair.
As long as you follow the instructions, a DIY repair won’t void your warranty.

If a DIY repair isn’t possible or doesn’t resolve the issue, we’ll discuss alternate solutions, including shipping the product to us or arranging in-person service.

Service Options & Timelines (within service zones)

Most issues are resolved via our DIY process: parts typically ship within 3–5 business days with step‑by‑step guidance.
If in‑person service is required, we’ll schedule the earliest available visit, typically within 12–14 business days.
During peak periods, limited technician availability, or parts backorders, service may take longer; in rare cases the end‑to‑end process can take up to 4 weeks. We’ll keep you updated with ETAs.
In some cases, we may initiate a pickup for repair. We’ll provide a shipping label for you to print, and you’ll need to pack Posha in its original box. We’ll then arrange pickup with a logistics provider.
Once repaired at our service center, the unit will be shipped back to you. If the product is under warranty, all shipping costs for the pickup and return will be covered by Posha.

Scheduling & Customer Availability

Appointments are offered in 2–4 hour windows, Mon–Fri during local business hours.
An adult (18+) must be present and reachable by phone for the full window, with safe access and adequate workspace provided.
If no one is available at the scheduled time, the visit will be marked as missed and rescheduled. This will delay service.

How to File a Claim

To file a warranty claim, please share the following with our team:

A brief description of the issue
Your contact details.

Send it to care@posha.com, and we’ll guide you from there.

What’s Not Covered

This warranty does not cover:

Damage or malfunction not caused by manufacturing defects
Damage due to improper installation, handling, or maintenance
Issues arising from natural disasters
Use of the product outside recommended conditions (see the User Manual for guidance)
Loss or theft of the product
Cosmetic wear and tear or physical damage not reported within 7 days of delivery
Use in commercial or industrial environments—this warranty is only valid for personal, household use

Shipping and Packaging for Repairs

If your Posha robot needs to be shipped to us:

We’ll provide a pre-paid return label (if the product is under warranty)
Please use the original packaging to prevent damage during transit

If you no longer have it, we offer replacement shipping boxes for $40.

Replacement Parts Return Policy

In the event that you require replacement parts under warranty, we strive to provide these parts to you as quickly as possible to minimize any inconvenience.
Upon receipt of the replacement parts, it is expected that the original, defective parts are returned to us within two weeks from the date of receiving the replacement parts.
Please contact our team at care@posha.com for instructions on returning the defective parts. A prepaid shipping label will be provided.
If there are extenuating circumstances preventing the return of the parts within the specified timeframe, please contact our customer support team for further assistance.

Return of Defective Parts

Failure to return the defective parts within the specified timeframe may result in a charge for the replacement parts sent.
The charge will be equivalent to the cost of the replacement parts and any associated shipping fees.

Extended Warranty

Posha offers customers the option to extend their warranty coverage beyond the standard one-year limited warranty.

Extended warranty coverage can be purchased for up to two additional years (maximum total of three years of coverage from the date of delivery).
This option will be made available to you three months prior to the expiry of your first-year warranty.

After the Warranty Ends

We’re still here to help after your warranty expires. If a problem arises:

We’ll help diagnose the issue
Provide a quote for parts and repairs
Walk you through a DIY fix if applicable

Disclaimer

Any repair or replacement will not extend the original period of the limited warranty, nor will it constitute the beginning of a new limited warranty period.
Product color may vary slightly from what you see on your screen due to lighting, pixel quality, or color settings
Any cosmetic defects or physical damage must be reported within 7 days of delivery
Please ensure the product packaging fits through your entryways before delivery
The manufacturer reserves the right to inspect the product and determine if a repair or replacement is appropriate

Limitations on Remedies

Except as outlined in this warranty and as permitted by law, Epifeast Inc. is not responsible for any direct, special, incidental, or consequential damages resulting from a breach of warranty or other legal claim.

Changes to the Warranty

Epifeast Inc. may update or modify this warranty at any time. Please review this policy periodically for any changes.

Legal Terms

This warranty is governed by the laws of the state of California.

Some states do not allow certain exclusions or limitations, so parts of this policy may not apply to you. You may have additional rights depending on your location.

Disputes, if any, are subject to the respective state/provincial jurisdiction(s) only.

Need Help?

Have questions or need support?

Just email us at care@posha.com