Terms of Use

Posha Terms of Service

These Terms of Service (“Terms”) are a legal agreement between Epifeast Inc. d/b/a Posha (“Posha,” “we,” “us,” or “our”) and you (“you” or “your”) governing your access to and use of: (a) Posha cooking robots and charging docks (the “Device”), accessories and consumables, (b) our websites (including posha.com) and subdomains, (c) our mobile and web applications (the “App”), and (d) any services, content, and resources provided through them (collectively, the “Services”).

By creating an account, placing an order, using a Device or the Services, or clicking “I agree,” you accept these Terms and our Privacy Policy, Return & Cancellation Policy, and Limited Warranty (collectively, the “Agreement”). If you do not agree, do not use the Services.

1 Who we are; where we operate

Entity & address. Epifeast Inc., 2013 Fairmont Dr, San Mateo, CA 94402, USA.

Support: care@posha.com

Sales & service zones (USA only): We currently ship Devices and provide in‑warranty service only in: San Francisco Bay Area, Los Angeles, Seattle, Houston, and Dallas–Fort Worth (the “Service Zones”). If you purchase or move the Device outside the Service Zones, in‑person service may be unavailable (see §7 and §10).

2 Eligibility & accounts

You must be 18+ to use the Services. You are responsible for the accuracy of your account information, keeping your password confidential, and for all activity on your account. Accounts are personal and non‑transferable. We may suspend or terminate accounts that violate these Terms.

3 Orders, pricing & availability

Prices are in U.S. dollars and may change without notice. We may limit quantities, reject, or cancel orders (with a refund if already charged). Applicable taxes, shipping, and fees will be shown at checkout.

Payment processing: We use third‑party processors. By submitting a payment method, you authorize us to charge all amounts due. Keep your billing information current.

4 Shipping & delivery

We ship to street addresses within the Service Zones. Delivery dates are estimates. Title and risk of loss pass upon delivery to your address. Adult presence may be required to receive the Device.

Damage/DOA: Report shipping damage or missing items to care@posha.com within 7 days of delivery so we can assist.

Address changes: Address changes can be accommodated before carrier pickup only; after pickup, changes may not be possible.

5 Returns & cancellations

Your purchase is subject to our Return & Cancellation Policy. See the policy for full details.

6 Limited Warranty (Device)

Our Limited Warranty covers defects in materials and workmanship for 1 year from delivery to the original purchaser within the Service Zones.

We follow a DIY‑first approach (self‑repair parts and guides). If DIY is not feasible, we may provide depot or in‑person service (§7).

Warranty is non‑transferable and excludes damage from misuse, unauthorized modifications, and non‑Posha accessories. See the full Limited Warranty for coverage, exclusions, and claims process.

7 Repairs & Service Performance (how support works)

• DIY‑first: We diagnose remotely and, where possible, ship parts with step‑by‑step guides.
• In‑person or depot: If required, we schedule the earliest available in‑person visit in the Service Zones or arrange depot service. Typical scheduling is 7–14 business days; in rare cases, parts, peak demand, or logistics may extend end‑to‑end service up to 4 weeks.
• Availability: An adult (18+) must be present for the entire appointment window. Missed visits may be rescheduled and can delay resolution.
• Out‑of‑area: If the Device is located outside the Service Zones, we may offer DIY parts support only; in‑person service is not available.

8 Software License & Mandatory Updates

You receive a limited, personal, non‑exclusive, non‑transferable, revocable license to use the App and the Device firmware solely with your Device and in accordance with these Terms and any End User License Agreement (EULA) presented in‑app.

Mandatory updates: For safety, security, and performance, firmware and App updates are required. The Device and App may auto‑update. If you decline or block updates, the Services may stop functioning and use of the Device may not be permitted.

9 Data, cameras & AI‑assisted features

What we collect: To operate and improve the Services, the Device and App collect and upload: cooking logs, error codes, sensor readings, and images from the Device camera during cooking. We also receive diagnostic and usage data about your App and Device.

How we use it: We use this data to provide the Services (e.g., guidance, safety features), deliver support, improve reliability, and train models and algorithms (including computer vision and control systems). Data handling is described in our Privacy Policy.

Your choices: Data uploads are required for the Services to function. If you do not agree, do not use the Services. Where applicable law provides rights (e.g., access, deletion), we will respond as required by law, as described in our Privacy Policy.

10 Ownership, Transfers & Secondhand Devices

We do not support ownership transfer of Devices at this time. Accounts, warranties, in‑person service, and memberships are not transferable. If you obtain a previously used Device, we do not guarantee App access, service, or support for that unit.

11 Product Safety & Proper Use

Proper Use: “Proper Use” means using the Device (a) indoors, in a residential setting, on a stable, heat‑safe surface; (b) strictly per the User Guide (including required clearances/ventilation, supervision requirements, max‑fill lines, and cleaning instructions); (c) with Posha‑approved accessories and compatible cookware as specified in the User Guide; (d) with firmware/App kept up to date; (e) with a suitable power supply and network connection; and (f) within the Service Zones.

Misuse. “Misuse” means any use outside Proper Use, including: (i) defeating safety interlocks or disabling sensors/cameras; (ii) operating unattended contrary to the User Guide; (iii) using non‑approved accessories or incompatible cookware; (iv) blocking vents/guards or placing the Device near combustible materials; (v) exposure to outdoor conditions, liquids, or corrosive agents; (vi) commercial/industrial use; (vii) modifying firmware/software or failing to install mandatory updates; (viii) using flammable liquids or non‑food substances; (ix) improper power supply or cabling; (x) overfilling or otherwise exceeding specified limits.

Normal Wear. “Normal Wear” includes expected cosmetic changes and consumable degradation (e.g., discoloration, minor surface scratches, gaskets/seals, filters) that do not affect core function.

Accessories & safety. Use only Posha‑approved accessories and consumables. Damage or issues caused by non‑approved accessories are not covered. Always follow the User Guide, observe hot‑surface warnings, and use proper food‑handling practices (including allergen awareness and safe cooking temperatures). You are responsible for ensuring ingredients and outcomes meet your dietary needs.

12 Posha Membership (Subscriptions)

Overview: Posha Membership provides enhanced access to our recipe library and may include services such as Recipe Concierge (custom recipes created for you). Details, pricing, and any trial offers are presented at sign‑up and in your account.

Auto‑renewal: Membership auto‑renews at the end of each billing period until canceled.

Cancel anytime online. If you enrolled online, you may cancel online at Account → Billing (or by emailing care@posha.com). Cancellations are effective at the end of the current billing period; no refunds or credits for partial periods unless required by law.

Access to Concierge/custom recipes: If you cancel or your Membership lapses, access to custom Concierge recipes is suspended. If you re‑subscribe, access may be restored subject to current policies.

Non‑functional device credit. If your Device is non‑functional for 10+ consecutive days due to a warranty issue, contact support; we may refund the last billing period for Membership.

We may add, change, or discontinue Membership features. If we materially change features or price, we will notify you in advance and explain your options (continue, change plan, or cancel).

13 Acceptable Use & Restrictions

You will not (and will not permit anyone to): (a) use the Services unlawfully or in ways that could harm people, property, or the Services; (b) decompile, reverse engineer, or access non‑public APIs except as permitted by law; (c) circumvent security or usage limits; (d) resell, rent, or time‑share the Services; (e) remove proprietary notices; (f) use the Services to build a competing product; or (g) upload content that infringes, is unlawful, or violates others’ rights.

14 Intellectual Property & Feedback

We and our licensors own all rights in the Services, including software, firmware, documentation, designs, images, and content. Except for your limited license, no rights are granted by implication. If you provide feedback, we may use it without restriction or compensation.

15 Third‑Party Services & App Stores

Your use of third‑party services (e.g., app stores, payment processors, streaming, smart‑home integrations) is subject to their terms. For Apple‑ or Google‑sourced apps, the applicable store terms apply; Apple/Google have no warranty or support obligations for our App.

16 Service Availability; Changes

The Services may change over time. We may add or remove features, or suspend/discontinue parts of the Services. If we materially discontinue a core purchased functionality without a comparable alternative, we will provide a reasonable remedy (e.g., refund or credit, as applicable).

17 Disclaimer of Warranties

EXCEPT AS STATED IN OUR LIMITED WARRANTY, THE SERVICES AND DEVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not guarantee uninterrupted or error‑free operation.

18 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, POSHA AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR DEVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE DEVICE AND/OR SERVICES IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

Device‑Related Property Damage: To the extent permitted by law, for direct physical damage to tangible property (e.g., countertops, cabinetry) proximately caused by a manufacturing defect in the Device while used in Proper Use, Posha’s total liability will not exceed US $1,000. This sub‑section does not limit liability for death or personal injury, fraud, or willful misconduct. Claims under this sub‑section require prompt notice, reasonable mitigation (including ceasing operation and moving the Device to a safe area), and cooperation with inspection.

Exclusive Remedies for Defects: For Device defects, your remedies are those in the Limited Warranty (repair, replacement, or refund), together with the Device‑Related Property Damage paragraph above, and any non‑waivable statutory rights.

Food/Ingredient Loss: Posha is not liable for food or ingredient loss or spoilage.

Nothing in these Terms limits liability for death or personal injury, fraud, willful misconduct, or any liability that cannot be limited by law. Some jurisdictions do not allow certain limitations, so some terms may not apply to you.

Insurance Notice: You should maintain homeowners/renters insurance appropriate for kitchen appliances.

19 Indemnification

You will defend, indemnify, and hold harmless Posha and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Misuse of the Device or Services; (b) your breach of this Agreement or the User Guide; (c) your content; or (d) your violation of law. This does not require you to indemnify Posha for Posha’s gross negligence, willful misconduct, or fraud.

20 Dispute Resolution; Arbitration; Class‑Action Waiver; Governing Law

Informal resolution first: Before filing a claim, you agree to email care@posha.com with a description of the dispute and attempt to resolve it informally for 30 days.

Arbitration: If not resolved, any dispute arising out of or relating to this Agreement or the Services will be settled by binding arbitration administered by JAMS under its Consumer Arbitration Rules. Either party may bring qualifying claims in small‑claims court. Arbitration hearings will take place in your county of residence (U.S.). You will pay no more than $250 in filing fees; we will pay the remainder of forum and arbitrator fees as required by JAMS consumer standards.

Class‑action waiver: Disputes are resolved only on an individual basis; class, representative, or mass actions are not permitted in arbitration or court. The arbitrator may award individual injunctive or declaratory relief as necessary to provide relief warranted by your claim; nothing here precludes you from seeking public injunctive relief in a court where such relief cannot be awarded in arbitration.

30‑day opt‑out; You may opt out of arbitration (not other provisions) by emailing care@posha.com within 30 days after first accepting these Terms, with your name, address, and a clear statement that you opt out of arbitration.

Governing law & venue: These Terms are governed by the laws of California, without regard to conflict‑of‑laws rules, and the Federal Arbitration Act governs arbitrability. For any matter not subject to arbitration or small‑claims court, the state or federal courts in San Mateo County, California have exclusive jurisdiction and venue, and you consent to personal jurisdiction there.

21 Export; Sanctions

You will not use, export, or re‑export the Services or Device in violation of U.S. export laws or applicable sanctions.

22 Open‑source notices; security updates; end of support

We provide open‑source notices for components in our software.

23 Electronic communications; notices

You consent to receive electronic communications from us (e.g., emails, in‑App notices). They satisfy any legal requirement that communications be in writing.

Notices to Posha: Epifeast Inc., 2013 Fairmont Dr, San Mateo, CA 94402, USA; care@posha.com.

24 Assignment; severability; waiver; entire agreement; changes

You may not assign these Terms without our consent. We may assign them. If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. These Terms, plus policies incorporated by reference, are the entire agreement between you and Posha.

Changes: We may update these Terms. If changes are material, we will provide notice (e.g., email, in‑App, or on‑site) and the new Terms will be effective on the date stated. If you continue using the Services after the effective date, you agree to the new Terms.